Contact
ColdBet support is available 24/7 via live chat and email. If you have a question about a payment, login or game round, please provide as much detail as possible about the issue.
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Support and account enquiries
For technical issues and general account enquiries, contact [email protected]. Live chat is available within your ColdBet account. If you cannot log in, you can also contact us by email.
Security and blocked accounts
For security enquiries, email [email protected]. Questions about blocked accounts, limits and self-exclusion can be sent to [email protected]. Include your account ID if you know it to help us identify your account.
Information needed to investigate an issue
For payments, provide the amount, currency, date and time, and transaction reference. For sports bets, include the bet slip number; for casino games, include the round ID. Do not send passwords, verification codes, private wallet keys or recovery phrases.
Complaints
If support has not resolved your issue, you can submit a complaint in writing. Further enquiries and complaints can be sent to [email protected]. Formal complaints must be submitted in English and include your account ID, a detailed description, previous correspondence and relevant supporting documents.